Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
About Packaging :
Parcel Packing Process :
- Privacy Protection: We ensure your products are sent in a safe condition to protect your privacy.
- Air Bag/Bubble Wrap: Your products will be packed with care using air bags or bubble wrap sheets.
- Secure Sealing: We seal the parcel with tape after packing to prevent damage during transportation.
- Hiffey Flyer/Plastic Envelope: The parcel is further protected with a Hiffey flyer or plastic envelope.
- Seal Integrity: Please do not accept the parcel if the seal is broken for added security.
- Product Name Privacy: We do not mention the product name on the parcel to maintain your privacy.
- Safe Transportation: We take measures to ensure your parcel arrives safely and securely.
- Privacy Guarantee: Your privacy is our top priority, and we take steps to protect it during packaging.
- Damage Prevention: Our packaging process is designed to prevent damage to your products.
- Secure Packaging: We use a combination of air bags, bubble wrap, tape, and plastic envelope for secure packaging.